hore168 Platform Account Terms

We at hore168 establish clear account and platform terms to protect both you and our service. This document outlines the conditions under which you may access and use hore168, how we handle your account, funds, and personal data, and how disputes are resolved. Our terms apply uniformly to all players joining our platform, whether you access via desktop browser or mobile app.

When you open an account on hore168, you agree to comply with these terms. We require account verification through government-issued ID and proof of address before you can deposit or wager. Our policy ensures only eligible users access our services, maintains the integrity of our sportsbook and casino markets, and protects your account from unauthorized use.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Our hore168 Account and Service Policies

Account Eligibility and Registration

To join hore168, you must be of legal age in your jurisdiction and not be a resident of any jurisdiction where online wagering is prohibited. During registration, you provide your legal name, email address, phone number, date of birth, and residential address. We use this information to verify your identity and comply with anti-fraud and anti-money-laundering standards.

We require identity verification before your account becomes active for deposits and wagering. You upload a government-issued ID (passport, national ID card, or driver's licence) and a proof-of-address document (utility bill, bank statement, or rental agreement dated within three months). Our verification team processes these documents within one business day. Once verified, you receive an email confirmation and your account unlocks full functionality.

You are responsible for maintaining the confidentiality of your account credentials. We do not share your login details; if unauthorized access occurs, contact hore168 support immediately with your account reference.

Deposits, Withdrawals, and Payment Terms

hore168 accepts deposits via five e-wallet options—DANA, e-wallet, mobile banking, local payment, and online payment—plus e-wallet mobile payment and bank virtual accounts through mobile banking, local payment, online payment, and e-wallet. E-wallet deposits settle immediately upon confirmation in your wallet app; bank virtual-account transfers typically clear within minutes depending on inter-bank routing.

Your account must be fully verified, and any active bonus balance must meet playthrough requirements before withdrawal eligibility. Withdrawals undergo standard compliance verification; unusual activity may trigger a mobile bankingef review. Processing timelines depend on your bank's queue and our verification queue; we do not guarantee fixed timeframes but typical windows span one to two business days for bank transfers and several hours for e-wallet reversals.

We charge no fees on deposits or withdrawals. However, your bank or e-wallet provider may charge network fees; those are their responsibility, not ours.

Welcome Offers and Bonus Terms

When you open a hore168 account and make your first deposit, we credit a welcome bonus based on your deposit amount. This bonus is subject to playthrough requirements—you must wager it a set number of times before converting it to cash-out eligible balance. Bonus balances cannot be withdrawn as cash; they may only be wagered.

Bonuses carry expiry dates listed in your "Active Promotions" tab. If you do not meet playthrough before expiration, unmet bonus balance forfeits. We do not extend expiry windows or reinstate forfeited bonuses.

Welcome bonuses are non-transferable and apply only to your first account. If we detect multiple accounts linked to the same person or household, we may cancel bonuses and restrict all linked accounts.

Weekly Cashback and Tier Progression

We calculate weekly cashback every Monday at 09:00 Jakarta time based on your wagering volume from the previous seven days. Your tier status determines your cashback percentage. Tier advancement is automatic as you accumulate wager points across all games—football markets, live-dealer tables, slots, and esports. Once you reach a tier threshold, your rank increases and your new cashback percentage applies to subsequent weeks.

Cashback is credited as bonus balance with standard playthrough requirements. We do not guarantee cashback amounts or percentages; rates may be adjusted at our discretion with notice.

Our hore168 Dispute Resolution and Jurisdiction Policy

Dispute Resolution Process

If you dispute a wager settlement, account balance discrepancy, or promotional eligibility, contact hore168 support with your account reference, transaction ID, and detailed description. Our support team investigates disputes and responds within five business days. We review game logs, transaction records, and account history to determine the outcome.

Most disputes are resolved through our internal process. If you remain unsatisfied after our review, you may escalate to our dispute management team. Escalations are handled confidentially and reviewed by senior staff. We aim to resolve all disputes fairly and transparently.

Disputes must be raised within 30 days of the event in question. We cannot investigate or remedy disputes reported after this window.

Account Restrictions and Closure

We reserve the right to restrict or close your account if we detect violation of our terms—including fraudulent activity, bonus abuse, multiple accounts, or access from a prohibited jurisdiction. Restricted accounts cannot deposit, wager, or withdraw until the restriction is lifted. Closure is permanent; we do not reopen closed accounts.

If your account is restricted pending investigation, you can contact support to understand the reason. We will not disclose details of active investigations but can confirm whether your restriction is temporary or permanent.

hore168 enforces these terms uniformly across all players. We do not make exceptions based on location, tier status, or account age.

Data Protection and Privacy

We collect personal data (name, email, phone, ID, address) to verify your identity and comply with regulatory standards. We do not share your data with third parties outside our payment processors and compliance partners. Your data is encrypted and stored securely on our servers. You can request data access or deletion by contacting support; we process such requests within 30 days where legally permissible.

We use cookies to track your session and personalize your dashboard. You can disable cookies in your browser settings, but this may limit platform functionality.

Jurisdiction and Service Availability Notice

hore168 operates only in jurisdictions where local law permits online gaming activities. Our services are available exclusively where applicable regulations allow. We do not offer our services in jurisdictions where online wagering is prohibited by law.

Before opening an account, you must verify that accessing hore168 complies with your location's regulations. Indonesia has a complex regulatory landscape; online gaming regulations vary significantly by province and municipality. During account registration, hore168 may request your country or region. If you access hore168 from a prohibited jurisdiction, your account may be suspended or closed without advance notice.

You acknowledge that you have independently verified your jurisdiction's legal status regarding online wagering. hore168 assumes no liability for your access from restricted locations.

1. Account verification through government ID and address proof

   hore168 completes identity checks within one business day of document submission.

2. Deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account

   E-wallets credit instantly; bank transfers typically settle within minutes.

3. Complete welcome bonus playthrough before withdrawal

   hore168 tracks playthrough progress in your account under "Active Promotions".

4. Withdraw to your original deposit method

   Processing depends on your bank's queue; typical windows span one to two business days.

Referral Program Terms

When you share your hore168 referral code and a friend deposits, we credit both of you with bonus balance upon eligibility. Referral bonuses carry the same playthrough and expiry requirements as welcome offers. We reserve the right to cancel referral bonuses if we detect abuse—such as referring accounts you control or incentivizing referrals with outside compensation.

Communication and Updates

We communicate with you via email and in-app notifications. You consent to receive promotional emails about new tournaments, seasonal offers, and account updates when you open your hore168 account. You can disable promotional emails in your account settings; transactional emails (deposit confirmations, withdrawal status, dispute updates) continue regardless.

We may update these terms at any time by posting revised terms on our platform. Your continued access to hore168 after updates indicates acceptance of revised terms. Material changes will be communicated via email at least 14 days before taking effect.

By opening an account on hore168, you confirm that you have read, understood, and agree to these terms. If you do not agree, do not access our platform. For questions about these terms, contact hore168 support using your account reference number.