hore168 FAQ
Users new to hore168 ask questions about account setup, payment methods, bonus terms, game rules, and account security. This page collects the most common topics our support team receives, grouped by category so you can find answers quickly without contacting us first.
The FAQ covers account registration and KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, game categories and rules, and account safety. If your question is not answered here, contact our support team or review our full terms and privacy policy for detailed governance information.
Read the topic overview below to locate the section most relevant to your question. Answers are written in plain language without marketing language or time guarantees. If you need clarification beyond what the FAQ provides, our support team is available to help with account-specific requests.
- Account and registrationHow to open an account, email verification, KYC documents, password recovery
- Payments and transactionsDeposits and withdrawals using e-wallets and bank virtual accounts, processing windows
- Games and bonusesFootball betting, live-dealer rules, slot mechanics, bonus terms and eligibility
- Account security and supportAccount protection, multi-account policy, support languages, account pausing
Questions and Answers
Account and registration
Account opening on hore168 starts with email or mobile registration. You provide a username, email address, mobile number, and password. We send a verification link to your email; click it to confirm your account. Next, upload a government-issued ID (passport or national ID) and a proof-of-address document dated within the past 90 days. Verification completes within one business day. After verification, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Your account is ready to access all markets—football, live-dealer, slots, and esports—once your deposit settles.
Account opening on hore168 starts with email or mobile registration. You provide a username, email address, mobile number, and password. We send a verification link to your email; click it to confirm your account. Next, upload a government-issued ID (passport or national ID) and a proof-of-address document dated within the past 90 days. Verification completes within one business day. After verification, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Your account is ready to access all markets—football, live-dealer, slots, and esports—once your deposit settles.
Our support team handles English-language requests. Account issues, payment questions, and game rules are answered in English. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, support is available to help with account setup, KYC verification, deposit issues, and withdrawal requests. If you require support in another language, contact us in English first and we will do our best to assist or direct you to appropriate resources. Response times vary based on ticket volume and time of day.
Our support team handles English-language requests. Account issues, payment questions, and game rules are answered in English. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, support is available to help with account setup, KYC verification, deposit issues, and withdrawal requests. If you require support in another language, contact us in English first and we will do our best to assist or direct you to appropriate resources. Response times vary based on ticket volume and time of day.
Each person is permitted one hore168 account only. Multiple accounts opened by the same person—using the same email, mobile number, or payment method—violate our terms and will be closed without notice. If you lose access to your account, contact support to recover it; do not open a second account. Duplicate accounts may result in forfeiture of funds and account suspension.
Each person is permitted one hore168 account only. Multiple accounts opened by the same person—using the same email, mobile number, or payment method—violate our terms and will be closed without notice. If you lose access to your account, contact support to recover it; do not open a second account. Duplicate accounts may result in forfeiture of funds and account suspension.
Account preferences are managed in your account settings. You can change your mobile number, email address, password, and notification settings directly from the app or web dashboard. To pause account activity, contact our support team with your username and request a temporary closure. Your account will be suspended for the period you specify, and you will not be able to log in or place wagers during that time. When the pause period ends, your account reactivates automatically. Permanent account closure is also available upon request.
Account preferences are managed in your account settings. You can change your mobile number, email address, password, and notification settings directly from the app or web dashboard. To pause account activity, contact our support team with your username and request a temporary closure. Your account will be suspended for the period you specify, and you will not be able to log in or place wagers during that time. When the pause period ends, your account reactivates automatically. Permanent account closure is also available upon request.
Payments and transactions
Yes. hore168 supports deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet virtual accounts. You receive a unique virtual-account number for each transaction. Transfer the exact amount to that number from your personal bank account or ATM. Virtual-account transfers typically settle within one business day but may take longer during peak times or bank holidays like Idul Fitri or Idul Adha. No transfer fees apply on our end, though your bank may charge a fee for the transfer. Check your bank's fee schedule before proceeding.
Yes. hore168 supports deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet virtual accounts. You receive a unique virtual-account number for each transaction. Transfer the exact amount to that number from your personal bank account or ATM. Virtual-account transfers typically settle within one business day but may take longer during peak times or bank holidays like Idul Fitri or Idul Adha. No transfer fees apply on our end, though your bank may charge a fee for the transfer. Check your bank's fee schedule before proceeding.
hore168 accepts deposits of various sizes; there is no single fixed minimum or maximum. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically have lower minimums and settle instantly. Bank virtual-account transfers (online payment, e-wallet, mobile banking, local payment) may have different limits depending on your bank. For your specific account preferences, check the payment screen during deposit or contact support. Withdrawal limits are tied to your account tier and verification level; tier progression increases as your activity grows.
hore168 accepts deposits of various sizes; there is no single fixed minimum or maximum. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically have lower minimums and settle instantly. Bank virtual-account transfers (online payment, e-wallet, mobile banking, local payment) may have different limits depending on your bank. For your specific account preferences, check the payment screen during deposit or contact support. Withdrawal limits are tied to your account tier and verification level; tier progression increases as your activity grows.
Games and bonuses
RTP stands for Return to Player and represents the percentage of wagered money that a slot game pays back to players over time. For example, a game with returns 96 cents for every one dollar wagered across many plays. RTP is a long-term statistical measure and does not guarantee you will win or lose on any single session. Outcomes are determined by a random-number generator. hore168 slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game information menu. Higher RTP does not mean easier wins; it reflects payout structure, not probability.
RTP stands for Return to Player and represents the percentage of wagered money that a slot game pays back to players over time. For example, a game with returns 96 cents for every one dollar wagered across many plays. RTP is a long-term statistical measure and does not guarantee you will win or lose on any single session. Outcomes are determined by a random-number generator. hore168 slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game information menu. Higher RTP does not mean easier wins; it reflects payout structure, not probability.
hore168 offers a welcome bonus to new accounts, weekly cashback to active users, and tier rewards for loyal players. Welcome bonuses are credited after your first deposit and come with a playthrough requirement—you must wager the bonus amount (plus deposit) a set number of times before you can withdraw. Weekly cashback is calculated on losses during the week and credited automatically on Mondays. Tier rewards unlock as your total wagers increase; each tier unlocks higher cashback rates and bonus amounts. No fixed bonus amount is guaranteed; all offers are subject to terms and conditions. Review offer details in your account promotions tab before claiming.
hore168 offers a welcome bonus to new accounts, weekly cashback to active users, and tier rewards for loyal players. Welcome bonuses are credited after your first deposit and come with a playthrough requirement—you must wager the bonus amount (plus deposit) a set number of times before you can withdraw. Weekly cashback is calculated on losses during the week and credited automatically on Mondays. Tier rewards unlock as your total wagers increase; each tier unlocks higher cashback rates and bonus amounts. No fixed bonus amount is guaranteed; all offers are subject to terms and conditions. Review offer details in your account promotions tab before claiming.
Account security and support
Your hore168 account is protected by password encryption, TLS-encrypted data transmission, and two-factor authentication via SMS to your registered mobile number. We store your password hashed (not in plain text) and never transmit it over the network. Your payment information is processed through secure payment gateways; we do not store credit-card data. Account access is logged; if you notice login activity from an unfamiliar device or location, contact support immediately to secure your account. Enable two-factor authentication in your settings for an additional security layer.
Your hore168 account is protected by password encryption, TLS-encrypted data transmission, and two-factor authentication via SMS to your registered mobile number. We store your password hashed (not in plain text) and never transmit it over the network. Your payment information is processed through secure payment gateways; we do not store credit-card data. Account access is logged; if you notice login activity from an unfamiliar device or location, contact support immediately to secure your account. Enable two-factor authentication in your settings for an additional security layer.