hore168 Privacy Policy

This page describes what data we collect when you use hore168 and how we keep that data protected. We at hore168 recognize that your personal information is sensitive; we commit to transparent practices about what we gather, how we use it, and who can access it. Our privacy policy applies to all users accessing our platform, whether via desktop, mobile browser, or app.

When you open an account on hore168, you provide personal information including your legal name, email address, phone number, date of birth, and residential address. We also collect identity verification documents—government-issued ID and proof of address—to comply with anti-fraud and regulatory standards. This page explains how we handle all such data and what rights you have.

Our services are available only where local law permits. Your data remains subject to the privacy laws of your jurisdiction as well as our own data-protection commitments. If you have questions about how we handle your information, contact our support team using your account reference.

What Data We Collect on hore168

Account Registration and Verification

We collect your legal name, email address, phone number, date of birth, and residential address when you register with hore168. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We require government-issued identification—passport, national ID card, or driver's licence—plus a proof-of-address document dated within three months (utility bill, bank statement, or rental agreement). These documents are encrypted and stored securely on our servers.

We do not share your identity documents with third parties outside our internal compliance team and regulatory partners. Your ID and address documents are retained for the duration of your account and seven years thereafter to satisfy regulatory record-keeping requirements.

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account through mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, payment method, and settlement status. We do not store your e-wallet PIN, bank password, or full payment-card details; those remain with your bank or e-wallet provider. We retain transaction records for the duration of your account and seven years after closure for regulatory purposes.

Our payment processors—the banks and e-wallet networks that handle your transfers—may retain your data per their own privacy policies. We recommend reviewing their policies separately, as they are not controlled by hore168.

Wager and Account Activity Data

We log every wager you place on hore168—the game type (football market, live-dealer table, slot, or esports), amount, time, and outcome. We use this data to calculate your weekly cashback, determine tier progression, verify bonus eligibility, and detect unusual activity. Your account dashboard displays your wager history and settlement records in real time.

Activity logs are retained indefinitely on our servers. We use them to investigate disputes, audit promotions, and maintain the integrity of our sportsbook and casino markets.

Communication Data

When you contact hore168 support, we collect your email, phone number, and message content. We use this information to respond to your inquiry, track support tickets, and improve our service. Support conversations are logged and retained for two years. If you opt into promotional emails, we record that preference and may send you information about new tournaments, seasonal offers, and account updates. You can disable promotional emails in your account settings at any time.

How We Protect and Share Your Data on hore168

Data Security and Encryption

We encrypt all personal data in transit and at rest using industry-standard TLS (Transport Layer Security) and AES-256 encryption. Our servers are located in secure data centres with 24/7 monitoring, redundant backups, and restricted physical access. We conduct regular security audits and penetration testing to identify and patch vulnerabilities.

We do not guarantee absolute security; all internet-based systems carry inherent risk. If a data breach occurs, we will notify you via email within 30 days and disclose what information was compromised.

Third-Party Processors and Data Sharing

We share your data with the following third parties only as necessary to provide our service:

• Payment processorsDANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet process your deposits and withdrawals. They receive your transaction amount, payment method, and settlement status only.
• Compliance partnersWe share your identity information with regulatory and anti-fraud partners to verify eligibility and prevent money laundering. These partners operate under confidentiality agreements.
• Cloud infrastructure providersOur servers may sit outside your jurisdiction (hosted in Singapore or similar regions). Your data is encrypted end-to-end; providers cannot access plaintext information.
• Customer support platformsWe may use third-party ticketing systems to manage support conversations. Your communication data is encrypted within these systems.

We do not sell your data to advertisers or marketing firms. We do not use your information for profiling or algorithmic decision-making beyond standard fraud detection.

Cookies and Tracking

We use cookies to maintain your session, remember your preferences, and track your navigation within hore168. Session cookies are deleted when you log out. Preference cookies persist for up to one year, allowing us to recall your selected language, theme, and dashboard layout on your next visit.

We do not use third-party tracking cookies or analytics services that would track your activity across other websites. Google Analytics is not deployed on hore168. You can disable cookies in your browser settings, though this may limit platform functionality.

We at hore168 treat your personal data as a trust asset. We collect only what is necessary, retain it only as long as required, and protect it with industry-standard encryption and access controls.

Your Rights on hore168

You have the right to request access to all personal data we hold about you. Contact hore168 support with your account reference and we will provide a complete record of your information within 30 days. You also have the right to request deletion of your data; we will anonymize or delete records where legally permissible, though we may retain transaction logs for seven years to comply with regulatory requirements.

You can update your account information (email, phone, address) directly in your account settings. If you believe your data has been mishandled, you can lodge a complaint with your local data-protection authority.

Data Retention and Account Closure

We retain your account data for the duration of your membership. If you close your account, we retain transaction records, wager logs, and identity documents for seven years to satisfy regulatory audit trails. After seven years, we delete or anonymize this data. Cached or backup data may persist for an additional 30 days before being purged.

If you request account deletion before your account is eligible (for example, if an active bonus or dispute exists), we defer deletion until those conditions are resolved.

International Data Transfers

Your data may be transferred to and processed in countries outside Indonesia, including Singapore, Malaysia, or Australia. These countries maintain similar or stronger data-protection standards than Indonesia. By using hore168, you consent to your data being transferred internationally and processed in compliance with this policy and applicable laws.

Contact and Amendments

If you have questions about our privacy practices or wish to exercise your rights, contact hore168 support with your account reference. We will respond within 14 business days. We may update this privacy policy at any time by posting revised text on our platform. Your continued use of hore168 after updates indicates acceptance of the revised policy. Material changes will be communicated via email at least 30 days in advance.